Executive Leadership Development Series

IACP members have requested executive-level training opportunities and they are now available. Introducing the Executive Leadership Development Series designed to help leaders further their skills in a variety of relevant industry subjects. By delving into additional leadership experience and knowledge, these executives will be able to invest even more into their teams. Join subject matter experts in a day of executive-level training and stay current with quality service. 


  • $169 - Live Event & Recording (Available for One Week After Posting)
  • $149 - Live Event Only
  • $129 - Recording Only (Available for One Week After Posting)

OPEN TO: ALL members of your C-Suite, not just CEOs and Executive Directors 

Registration is now open. 

Understanding Contracts to Ensure Timely Paymentsleadership and learning are indispensable

IACP Executive Leadership Development


Tuesday, October 14, 2020, 10:00 am to 3:00 pm (one hour lunch break at noon) on ZOOM

Calling All Executives
The next segment in IACP's Executive Development Series is "Understanding Contracts to Ensure Timely and Accurate Payment" presented by Sue Dess, CEO of Crestline Advisors. Sue will meet with IACP members in a four-hour training session to discuss the challenges faced and potential strategies for working with the State's Managed Care Organizations (MCOs).
Ms. Dess is a former MCO and health care system executive who has been providing health care business consulting for ten years. Through her direct work with Medicaid agencies, providers, and MCOs she recognizes the realities associated with contracting, reimbursement, and timely and accurate payment.
Before the meeting, Sue will participate in a small focus group meeting across the spectrum of IACP providers. She will use the information to capture the particular issues facing IACP members and identify potential actions.
This opportunity will provide vital Iowa-specific information to ensure organizations are fully informed about how to work effectively with the State's Managed Care Organizations.
About Sue
Susan (Sue) Dess is a veteran health care management professional and the Chief Executive Officer (C.E.O.) of Crestline Advisors, L.L.C. Sue founded Crestline Advisors, L.L.C., in 2013. Her background includes over 25 years of managed care experience, holding executive management, business development, operational, and clinical leadership positions in large heath care systems, national managed care organizations, and provider run organizations. Examples of past roles include Senior Vice President of Health and Wellness of ValueOptions, Inc.; Chief Executive Officer of ValueOptions of Arizona (the largest Managed Behavioral Health Organization contract in the country at the time), and Vice President of Care Management and Emergency Room Services at St. Agnes HealthCare.
Sue is also a Registered Nurse who spent 25+ years as a Public Health, Emergency Room, and Critical Care Nurse. Her experience gives her an understanding of the social determinants, medical, and behavioral health issues, and financial aspects that impact the “big picture” of health care and the delivery system.
As the C.E.O. of Crestline Advisors, Sue works closely with clients and consultants, valuing collaborative teams, ensuring the best resources, and driving high-quality outcomes for each Crestline Advisors project. She received her B.S.N., M.S. in Administration and Certificate in Managed Care from the University of Maryland. Sue serves on the Board of Directors of several community organizations and, throughout her career, has received multiple service awards. 
Register Today
This member-only opportunity only has 30 spots available, click here or contact an IACP staff member to register today!